Job opportunities

Duty Manager

Overview
We are seeking a dedicated and proactive Duty Manager to oversee daily operations and ensure a high standard of service within our establishment. The ideal candidate will possess strong leadership skills, a keen eye for detail, and the ability to manage a diverse team effectively. This role is crucial in maintaining operational excellence and enhancing customer satisfaction.

Responsibilities

• Supervise daily operations to ensure compliance with company policies and procedures.
• Lead, motivate, and develop staff to deliver exceptional service standards.
• Handle customer inquiries, complaints, and feedback in a professional manner.
• Monitor staff performance and provide constructive feedback to enhance productivity.
• Ensure that health and safety regulations are adhered to at all times.
• Manage inventory levels and assist with stock control as required.
• Coordinate with other departments to ensure seamless service delivery.

Requirements

• Proven experience in a managerial role within the tourism, hospitality or retail sector is preferred.
• Excellent communication and interpersonal skills to engage effectively with staff and customers.
• Strong organisational skills with the ability to multitask in a fast-paced environment.
• A proactive approach to problem-solving and decision-making.
• Flexibility to work various shifts.
• Knowledge of health and safety regulations relevant to the industry is advantageous.
• A positive attitude with a commitment to delivering outstanding customer service.

If you are passionate about leading teams and ensuring exceptional service delivery, we encourage you to apply for this exciting opportunity as a Duty Manager.

Job Specification:

· Unlocking of Centre areas

· Completing daily health & safety checks

· Reporting and recording of any safety issues

· Staff organisation and monitoring throughout the day

· Carrying out and producing daily risk assessments and safe working methods when required

· Ensuring staff are working safely

· Ensuring visitors are behaving safely whilst at the Centre

· Preparing tills, cashing up tills

· Locking up and securing of the Centre at the end of each day

· Leasing with our technical support teams during any technical problems, with till systems, card machines, computers or phone lines

· Dealing with any first aid emergencies

· Helping on car park when required

· Ensuring all end of day duties have been carried out in each section

· Any other duties as reasonably required to meet the business needs

· Please note this list is not exhaustive and a full itinerary of jobs will be given on commencement of employment.

· Knowledge of EPOS systems is desirable

· Certificate in First Aid is desirable

· Certificate in IOSH Safe Management is desirable