Job opportunities

Retail Assistant Manager

About The Role

The Slimbridge team are looking to recruit a Retail Assistant Manager to work closely with the Trading Manager, you’ll co-lead a busy and vibrant retail operation, helping to shape an inspirational visitor experience that reflects the WWT brand. You’ll play a key role in achieving sales targets, optimising retail performance, and enhancing profitability – all while supporting a team of staff and volunteers.

What You'll Be Doing:

• Deliver a warm, welcoming and engaging retail experience for every visitor.

• Maximise sales through smart stock management, excellent visual merchandising, seasonal promotions, and membership upselling.

• Support and develop a diverse team through coaching, supervision and training.

• Manage day-to-day operations, ensuring compliance with health, safety, and food hygiene standards.

At WWT, you’ll be part of a passionate team dedicated to saving wetlands for wildlife and people. We offer a unique working environment where every purchase helps fund critical conservation work. Join us and be a part of something meaningful.

This is a full time role, working 37.5 hours per week, 5 days from 7, including weekend and bank holiday working.

About You

You’ll have proven experience in a fast-paced retail environment with a strong track record of delivering excellent customer service and meeting or exceeding targets. You are a natural motivator, confident in leading a team and passionate about creating a positive culture of learning, engagement, and continuous improvement.

You’ll Bring:

• A-levels (or equivalent) and substantial retail experience

• Confidence in supervising teams and managing resources

• Knowledge of cash handling, stock control, and EPOS systems

• A proactive, customer-focused mindset

• A commitment to sustainability and WWT’s values

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary, for peace of mind for your loved ones
• Independent personal, workplace and financial advice from our Employee Assistance Programme

WWT is an equal opportunities employer and all applications will be considered solely on merit.

Registered Charity Number England & Wales, no 1030884 and Scotland, no SC039410