Job opportunities

Ticket Office Supervisor

We have an exciting opportunity to join our Visitor Operations team as a Ticket Office Supervisor.

This is a job-share position, working closely alongside the current Supervisor to ensure the smooth, day-to-day running of the Ticket Office.  You will be an integral part of our Visitor Operations, leading a small team and managing all aspects of customer service, our membership systems, and ticketing operations.

We are looking for a friendly, organised, enthusiastic, and customer-focused individual with exceptional attention to detail and a genuine passion for delivering outstanding visitor engagement.

Role Details:

Location: Ticket Office

Hours: 9.30am - 5.00pm (1/2 hour lunch break).

Work Pattern: 4 / 5 days per week, covering approximately 50% of weekends on a rota basis.

Key Responsibilities:

• Oversee all aspects of daily ticket office operations, ensuring high standards are maintained at all ticketing points.
• Provide excellent customer-service, including handling visitor complaints professionally and diplomatically, and recording outcomes when required.
• Maximise Gift Aid contributions on walk-up ticket sales and actively promote on-site membership sales.
• Manage challenging visitor situations with tact and sensitivity.
• Plan and prepare for each day, considering pre-bookings, expected footfall, administrative and operational needs.
• Maintain clear, proactive communication with internal teams, including Corporate, Education, and Administration.
• Carry out back-office administrative tasks, including processing adjustments, producing reports, and responding promptly to emails.
• Complete end-of-day financial reconciliations and cashing-up procedures.
• Work in close liaison with the existing Ticket Office Supervisor.
• Foster positive working relationships across all departments.

Essential Skills & Experience:

• Strong interpersonal and communication skills.
• Basic IT skills, including Word & Excel.
• Proven experience in a customer-service role.
• Logical administrative experience.
• Ability to lead, motivate, and support a team to meet KPIs.

Desirable Skills & Experience:

• Experience using EPOS systems.
• At least 2 years in customer-facing role.
• Previous experience supervising or managing a small team.
• Ability to multi-task effectively in a busy environment.
• Initiative to problem solve.

We are looking for someone with the ambition to grow within the role and contribute to the ongoing development and success of the Visitor Operations team.