Job opportunities

Admissions & Administration Assistant (Welcome Centre)

We are a team of people who love and look after the most amazing zoo in Hertfordshire, along with the 500+ animals that call Paradise Wildlife Park home.

About The Role: Dealing with sales of day tickets, memberships and experiences and ensuring the smooth entry of visitors, you will be part of a department providing administrative support to the site and dealing with enquiries, both face to face and via telephone/email. 
We want people with the ability to work in a fast-paced environment, be passionate and knowledgeable about our products and who can greet everyone with a genuine smile and connect with customers and make them feel valued.

About You: Friendly, courteous and helpful behaviour should come naturally to you and you’ll be expected to work both as part of a team and independently. Good communication skills (attentive listening, verbal communication and eye contact) are essential, as is the willingness to work flexible hours (especially on weekends and during school holidays).

Duties Include:

• Working on the tills and dealing with credit/debit card payments on a daily basis, processing payments confidently and correctly; effectively “upselling” any add-ons, daily promotions or targeted sales;
• To effectively explain and promote to customers the benefits of Gift Aid, ensuring a high percentage of visitors register accordingly;
• Working in partnership with other team members ensuring events, adoptions and experiences are purchased, processed and booked appropriately;
• To deal with customer queries, complaints and requests, ensuring all are dealt with satisfactorily and providing a world class levels of service;
• To perform general administration duties to include emails, letters, production of signs;

Days/Hours: Sunday to Thursday, 08.00-17.00 (40 hours per week, plus overtime as required)
Status: Full-time, permanent
Location: Paradise Wildlife Park, White Stubbs Lane, EN10 7QA (please note, access to your own vehicle is essential as we are not accessible by public transport)
Start Date: From 16th April 2023
Other: A range of staff discounts/benefits and the opportunity to be part of Hertfordshire’s number one visitor attraction.