Job opportunities

Visitor Services Officer First Aid

Position Details:

Position: Visitor Services First Aid Officer (Part time hours/Seasonal)

Salary: £11.14ph

Location: London Zoo, Regents Park

Overview of the Role

The Visitor Operations Team at London Zoo are looking for patient & approachable people with a caring nature to join their close-knit & dedicated team on a part time, seasonal basis.

Key Responsibilities

• Provision of visitor first aid during zoo operational hours/with support for events required ad-hoc
• Reporting of all first aid incidents/near misses on site.
• Interaction with members and paying visitors, providing excellent customer service
• Supporting of operational teams where required with events and commercial activities

The ideal candidate will:

• Have prior experience in dealing with first aid in an ever-changing environment.
• Be a friendly individual with a can-do attitude that’s key for us here at London Zoo.
• You will be a pro-active individual with strong communication and interpersonal skills.
• Have a recognised First Aid at Work qualification.
• A full clean driving licence. 
• All candidates will require a DBS check to be completed.

We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. ZSL has active equality networks for our staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group. 

About Us

We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction. 

What do we offer? 

At ZSL, we are proud of our approach to employee benefits. Our benefits include: 

• Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct
• Pension scheme - we offer a generous pension scheme with up to 12% contributory pension.
• Flexible working – talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you
• Holidays – 25 days annual leave allowance, plus UK bank holidays
• Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme
• Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops
• Cycle2Work - our cycle to work scheme enables you to lease a bicycle
• Season ticket loan - we offer an interest free loan to buy a season ticket for travel between home and work
• Family friendly policies – we offer enhanced maternity and paternity packages