Job opportunities

Zoo Keeper

Animal husbandry: To practically assist in all aspects of the husbandry of the animals maintained at Tilgate Park Zoo including cleaning, feeding, record keeping, enclosure maintenance, security, and carrying out basic veterinary procedures. To organise and carry out the maintenance, improvement and furnishing of enclosures. Ensure exhibits are well presented at all times by carrying out simple maintenance and repairs to signs fences and furniture. To be responsible for Nature Centre maintenance tasks such as: • Grass cutting, strimming and weeding • Leaf clearance, sweeping, emptying bins and litter picking • Cleaning, and furniture etc. • Checking and, if required, cleaning toilets and wash hand basins • Snow clearance and gritting Able to use related equipment such as mechanical blowers, strimmers and hedge cutters

Customer care: Regularly consult visitors and partners on nature centre issues. Listen to feedback and act upon this if you can, or pass on to your line Manager if you can’t. Make changes to the service based on visitor feedback. Provide support and occasional cover in the retail shop. Resolve complaints efficiently and always let the customer know what’s going on. To assist with activities, such as car parking, and events within Tilgate Park as required and represent Neighbourhood Services and CBC at local events such as forums and community volunteering events

Personal Commitment: • A positive role model who ‘walks the talk’. Wear your uniform with pride. • Ensure that you have the right skills to complete the work to a good standard; seek help from the Line Manager if support or training is required. • Ensure you are working in a safe manner, wearing the correct PPE and have read, understood and signed the appropriate risk assessments. • Committed to ongoing personal development, actively encouraging others to feedback on own performance. Prepare for and attend your 1 to 1 meetings with your line-manager. • Participate in team discussions, reaching consensus based on trials, evidence and measures. Maintain positive working relationships by supporting open and honest discussions and helping to resolve any conflicts within the team. • Look after all equipment, machinery and tools that you are responsible for. Report any damage to the Line Manager. • Identify where the Zoo can be improved i.e. trial new ways of working to reduce ‘wasted’ time and money and increasing visitor satisfaction. • Ensure that all required paperwork is completed fully and is on time e.g. Vehicle checks, Accident forms, annual leave, sickness absence, workplace Health and Safety inspections. • Be helpful to work colleagues within Community Services and other staff who work for CBC. Share resources and equipment with other areas as priorities require.

Safety, Policy and Procedure: • Work in a safe manner according to the Risk Assessment • Understand the Council’s policy and procedures for health and safety, Equalities Statement and the Environmental Policy. • Share the council’s commitment to safeguarding and promoting the welfare of children, young people and adults at risk as outlined in the Council’s Safeguarding Policy e.g. Assist finding lost Children • Report any accidents, racial incidents or dangerous occurrences. • Resolve or tell the Tilgate Park Zoo Manager if you see something that is, or could, be a danger. • Make sure you have been properly trained on equipment and machinery before you use it. • Wear your uniform, safety clothes and Personal Protective Equipment (PPE) and protect your skin from the sun. • If you are working on your own, make sure that the Tilgate Park Zoo Manager knows where you are at all times. To carry out such other duties as the Head of Service may from time to time reasonably require. 3 NOTE: The duties listed are in general terms only and detailed variation in job content may be expected to occur