Job opportunities

Discovery Ambassador

We have 2 vacancies at 30 hours per week for this fixed term, seasonal, role at Highland Wildlife Park.

The role

Providing a first-class service to visitors to RZSS Edinburgh Zoo in a varied and exciting role engaging with visitors and communities ensuring a high standard of customer service always. You will deliver a range of innovative and creative activities, talks and tour programmes to engage and excite visitors in support of RZSS’ vision and mission. 

Some of the things you'll do

• Deliver discovery and learning talks and presentations and act as an RZSS ambassador in accordance with our vision and mission to protect, value and love nature. 
• Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors and colleagues to meet/exceed our Visitor Experience Standards, e.g. provide a personal, knowledgeable, and positive level of service daily. 
• Working with the team, engage with and support a diverse range of visitors and audiences, ensuring your message is engaging and consistent with team objectives and in line with RZSS’ mission and vision whilst providing first-class customer care and service, e.g. answering visitor queries and undertaking engaging activities. 
• Proactively ensure your knowledge of RZSS, our conservation work and species within the collection is thorough and up to date, e.g. attending team meetings, accessing team brief. 
• Contribute to ideas which help in creating positive visitor engagement suggesting ideas for development, e.g., Property & Estates and Interpretation. 
• Work closely across relevant teams to deliver and support an agreed range of activities and events  
• Support the wider discovery and learning team in their engagement activities.  
• Respond to unexpected situations (minor customer complaint) in a professional manner and seek advice and support from your line manager when required.