Job opportunities

Zoo Operations Manager

To report to the Zoo Development Manager, this post will be responsible for:-

• the operational and contractual management of all aspects of the zoological gardens and other facilities and assets.  This is to include all management issues relating to animal husbandry; historical buildings and artefacts; horticulture; hospitality and tourism, identifying strategic opportunities for all areas, overseeing catering franchise agreements, procurement and contracts, the upkeep of the surrounding landscapes and the management and supervision of cross-functional teams at the location;
• assisting with the overall development, planning, organisation and management of the zoo and its environs, and to act as champion to maximise the commercial opportunities;
• supporting the Zoo Development Manager in the management of the zoological gardens and other facilities to ensure that facilities and activities comply with regulation and legislation concerning zoo operation and management, health and safety requirements and customer service standards;
• ensuring the highest standards of animal welfare including animal husbandry, enclosure and habitat maintenance;
• assisting with the monitoring and management such budgets as are allocated for the discharge of the unit’s functions in accordance with the council’s policies, financial regulations and standing orders, to ensure that the unit’s objectives are met within the budget;
• assisting the Zoo Development Manager in the production of accurate and timely management information for council or committee reports, official returns and for performance measurement, and
• ensuring the highest standards of service delivery, through the effective management of all facilities; the motivation and performance management of staff; ensuring the highest customer services standards, applying all relevant council’s policies concerning a total quality approach.