Job opportunities

Senior Conservation Education Ranger

Key Objectives:

• To deliver all informal education activities. 
• Support the Conservation Education Department to implement the zoo’s relevant strategies, with a focus on education and engagement for positive change.  
• To educate visitors and drive engagement in the zoo’s ambition to actively contribute to species survival as part of the 2030 Conservation Strategy.  

Key Responsibilities:

• Work closely with the relevant teams to coordinate the conservation engagement programme (Zoo Crew), to include resource development and delivery.
• Overall weekend supervision and weekday support for education team leader of the informal education delivery on site.
• Coordinate with the relevant teams to ensure that animal information and scheduling is accurate updated on the Twycross Zoo app and other advertisement.
• To support the education team leaders in the development of legal and educational interpretation. 
• Support with ongoing monitoring and evaluation to ensure that education activities contribute to Twycross Zoo’s strategic conservation goals. This includes regular audits of interpretation and review of talk scripts.
• Deliver booked educational experiences and events. 
• Staff walkthrough habitats and facilitate visitor engagement. 
• Handle enquiries from visitors in a professional and timely manner. 
• Attend all relevant training. 
• Ensure all zoo procedures, protocols and guidance is followed at all times. 
• Maintain up-to-date knowledge of safeguarding. 
• Ensuring the department leads by example by adhering to and promoting Twycross Zoo’s sustainability agenda.

Key Skills and Requirements:

•  Zoo-related qualification at minimum of level 3 desirable.
• Ability to deliver a variety of work and be flexible in approach. 
• Ability to form and maintain good professional relationships with others. 
• Outgoing and approachable personality with a confidence to talk to people. 
• Excellent presentation skills. Experience in presenting to large groups of people desirable. 
• IT literate – Microsoft package, with other programmes used. 
• Understanding and interest in wildlife conservation in relation to the modern zoo is a must. 
• Flexibility in working times and duties is a key requirement as the zoo is a popular leisure attraction. 
• Excellent customer service skills with a willingness to aid in supporting our operations team when requested.  
• Ability to obtain a satisfactory DBS check

Why Join Us?

You’ll be part of a friendly, enthusiastic team driven by inspiring and engaging guests during their visits to Twycross Zoo. As a registered charity, every member of staff plays a direct role in our mission to protect wildlife and inspire future generations.

If you’re looking for a meaningful role where your skills genuinely make a difference, this could be the perfect next step.

Benefits

 Just some of the benefits include;

• 31 days annual leave, including bank holidays
• Life assurance
• Company sick pay from day one of absence, once successfully completed probation period
• Access to discount platform
• Staff membership card giving you free entry to the zoo on your days off
• Complimentary Twycross Zoo ticket allowance for friends and family
• Discount in the Twycross Zoo gift shop
• Discount in Twycross Zoo food and beverage outlets
• Monthly recognition award scheme
• Access to employee assistance services
• Free parking